MSP · Replaces ConnectWise, Autotask

A service desk where Tier-1 tickets resolve themselves.

Recordly triages, diagnoses, and often resolves tickets — pulling from RMM, documentation, and ticket history. Engineers handle escalations only.

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The MSP grind

Service desks drown in repeat tickets.

×

Password resets

30% of every ticket queue. Engineers hate them. Customers wait.

×

Time entry guilt

Billable hours leak everywhere. Time spent reconstructing the day.

×

Knowledge stranded

Five smart engineers, five private OneNotes. Recordly indexes them all.

Workflow

Ticket in → resolution out.

  • ✓
    Triage — Classifies severity, identifies the customer, pulls account context.
  • ✓
    Diagnose — Cross-references RMM telemetry, ticket history, and runbooks.
  • ✓
    Resolve — Executes scripted fixes via RMM with full audit trail.
  • ✓
    Escalate — When unsure, hands off to an engineer with a complete brief.
  • ✓
    Bill — Time entries auto-generated, flagged billable/non-billable, queued for approval.
VPN issue · auto-resolved
Disk 95% · auto-cleanup
User locked out · resolved
Server unreachable · escalated
warn
Time entries · 14 batched
info
SLA breach risk · 1
warn
Numbers from design partners

Service desk impact.

0
Tickets fully auto-resolved
0
Lower MTTR
0
More billable hours captured
0
CSAT
RMM & PSA fluency

Already speaks the tools you have.

D

Datto

RMM telemetry, scripting, alerts.

N

NinjaOne

Patching, monitoring, automation.

K

Kaseya

VSA scripts and remote control.

I

IT Glue

Documentation lookup and updates.

SLA & QBR engine

The board pack writes itself.

S

SLA dashboards

Live, color-coded, drill-down to ticket.

Q

QBR generator

Quarterly business review draft per client, with charts.

B

Bench depth

See where engineers are spending time, by client and by category.

ConnectWise · seats -85%
info
Autotask · cancelled
warn
Liongard · merged
Vendor consolidation

One logo replaces three.

PSA + ticketing + reporting unified into one outcome-billed platform.

"Tier-1 went from a cost center to a profit center. Engineers do interesting work again."
— Sam K., CEO, FieldPath MSP
FAQ

Common MSP questions.

What about NIST/CMMC for our defense clients?
We are CMMC L2 ready and run ITAR-segmented infrastructure on the Defense plan.
Can engineers see why the agent did something?
Yes. Every action has a reasoning trail and reversibility.
Can we white-label for customer-facing portals?
Yes — full white-label on Premium and Enterprise plans.

Stop staffing for password resets.

Live demo on your ticket queue.

Book a demo See pricing