Essays from operators inside our portfolio of verticals. Practical, opinionated, occasionally heretical.
Why every $10B SaaS company sold the same shape — and why it ends in 2026.
The exact rollout schedule for ripping out a legacy CRM in a quarter.
How outcome-based contracts re-price categories upward, even as headcount falls.
Why every $10B SaaS company sold the same shape — and why it ends in 2026.
The exact rollout schedule for ripping out a legacy CRM in a quarter.
How outcome-based contracts re-price categories upward, even as headcount falls.
Eight weeks from Salesforce to Recordly, told by their RevOps lead.
Horizontal AI is the new horizontal SaaS. Don't get caught.
How to think about the new inbox of AI-native work.
The structural reasons the incumbent can't cannibalize itself.
Where voice models are good enough — and where they still aren't.
Four-day quarters and async stand-ups at Recordly Labs.
How we built our healthcare vertical to pass audits on day zero.
Why outpatient documentation has been broken for 25 years.
How we got a Fortune 500 to sign in two weeks flat.
"Best operational writing I've found in years. I forward at least one Recordly post a week."— Former CRO, public SaaS company
"The end of seat pricing" — main stage.
"AI-native EHRs and clinician burnout."
"Vertical agents in production."
Every claim cites real customer data or external research.
We default to short. Length is earned.
We disagree with our category — out loud.